When launching the Virtual Desktop from StoreFront, if prompted do NOT choose "Use Light Version," always use the Full Version.
Launch the user's Virtual Desktop and test Zoom.
#Troubleshoot citrix receiver not working windows 10 mac os
If the user is using a Mac, the Mac OS Version must be at least 10.14.Ħ. On the user's Mac, PC, or Workstation, install the Zoom Plugin for Citrix. This will prevent the Webcam from passing through.ĥ. When installing Workspace App, do NOT enable App Protection. For a Windows PC, we recommend Citrix Workspace App Long Term Service Release. If the user is using Citrix Receiver, uninstall that software, and replace it with the Citrix Workspace App. The Citrix Workspace App must be installed on the user's Mac, PC, or workstation. On the user's Mac, PC, or Workstation, verify that the webcam is functional and that any necessary webcam drivers are installed. From the Virtual Machine, download and install the Zoom VDI Client package. Uninstall any Zoom software on the Virtual Machine.ģ. If the Virtual Delivery Agent is not at least version 19.12, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline.Ģ. It is also sometimes called the Virtual Desktop Agent. The Virtual Delivery Agent version is visible in the Control Panel. On the Virtual Machine, verify the Citrix Virtual Delivery Agent is at least version 19.12. Zoom has designed its own workstation plugin and Virtual Machine client software to handle webcam redirection.ġ. Zoom does not use the native webcam redirection capability in Citrix. When launching a Zoom meeting from a Citrix session (virtual machine), the user's webcam is not detected by Zoom. Solution home Knowledge Base Public Knowledge Base CCT-202010291 - Using Zoom Webcams with a Citrix Virtual Desktop
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