You can now make your payment at any United Community Bank location, or you can mail it to:īelow are some of the most frequently asked questions concerning the transition of your accounts. Loan payments automatically drafted from an account at United Community Bank (formerly Progress Bank) were automatically updated and no action is required. If your loan or line of credit with Progress Bank was not compatible with United Community Bank’s operating system, you should have received a letter from the bank with your new account number information. However, there may be a temporary delay accessing eStatements following the transition to the new system. Up to 24 months of eStatements and transaction history are also available within the new United Online and Mobile Banking system. We have now resumed regular statement cycle dates. You should have received an interim bank statement from Progress Bank with balance and transaction information through April 14, 2023. If you have not received a new debit card, please visit your local branch. Once activated, provide your new debit card number to any merchants currently using your card as a payment method for recurring bills. Debit cards issued by Progress Bank should be safely discarded. If you have not yet activated your debit card, please do so by calling 1-80.
You will need to activate your new debit card and select a PIN prior to using it. If you had a Progress debit card, you should have received a new United Community Bank Mastercard® debit card(s). The People Pay service and Digital Receipts service are no longer available. The Progress mobile banking app(s) should be deleted from all tablets and mobile devices. Any future-dated and recurring internal transfers in online banking were also automatically converted. Your Bill Pay payees and scheduled payments were automatically transferred and processed during the transition of your account, so there is no need for you to re-enter the information. eBills within the Bill Pay service will also need to be re-established. If you use Online Banking Alerts, you will need to recreate them once you’ve signed into the new online banking system.
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Download the United mobile app from the Apple or Google Play store to access mobile banking. Instructions are provided beginning on page 12 of the United Community Bank Welcome Guide. Visit to access the new United Online and Mobile Banking system. Online and Mobile Banking Including Bill Pay
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