In addition, we have expedited all orders impacted by the system update and our warehouse is working double time ensuring all items are shipping on time. We are currently tending to all orders with urgency. Orders placed prior to this will still have priority as inventory restocks and becomes available for the item/s on the order, we're truly sorry for any inconvenience. I'd just like to let you know that we had an update of our system and we only started shipping items back on May 4. We are sorry that you had to experience this and I know you are excited to get your speaker. We would like to seek your patience as we are still catching up with the backlogs we currently have because of the system update that we have. We apologize for the delay in shipping this item to you and we understand that this is important. Orders are now moving and we can guarantee you that once we dispatch your order, you'll get an email containing your tracking details. Although there are still features that we’re still working on, we're happy to let you know that our system that assigns orders for shipping is up and running. Because of this, we failed to ship out items as we promised. This is due to the recent system update that we are currently experiencing. We’re sorry to let you know that there was a delay in shipping your items. Here's a lengthy email response I got yesterday: I just don’t want my expectations improperly set, especially if they don’t have control over the issues they’re faced with. I much prefer the “as soon as we can, we’ll let you know” aspect of that process. But I don’t want them to continue to make promises to me that they don’t really know that they can’t keep, since they’ve already broken one ship date. I’m sure that Sonos is doing everything possible to sell product, they want to be a profitable company, so that both their investors, and employees are happy. I’m not happy about waiting, myself, for my Amp….but as I posted in a similar thread a week or so ago, I’m sanguine about being patient. I can see a world in which the shipping companies are making promises that Sonos is passing on to us, and then when that promise is broken, Sonos is left “holding the bag” and has to send us emails.Īs to how many orders they have, as well as how many devices are to be delivered to them, it would seem odd to me to expect a company to publish that kind of information, since they’re in a competitive market, and other companies might be able to use that kind of intelligence. And by that I mean the company that ships the devices from the manufacturing plant to the Sonos warehouse, not the company that takes the device from Sonos and delivers it to you. I suppose it might (and I use that word cautiously) depend on the shipping company, rather than Sonos.
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